Our inspection shows that the fault is due to incorrect usage.Hence we feel we cannot make the adjustment you request.We regret we cannot accept the laptop for a replacement.Besides, all of the staff members are well trained from our inspection training and always providing professional feedback to our customers.
If you laptop still have technical problems, please come to our maintenance department for repair.Where?
Dear Ms Chan,
Thank you for your letter of 7March.
Our inspection shows that the fault is due to incorrect usage.Hence we feel we cannot make the adjustment you request.We regret we cannot accept the laptop for a replacement.Besides, all of the staff members are well trained from our inspection training and always providing professional feedback to our customers.
If you laptop still have technical problems, please come to our maintenance department for repair.Where?
Yours sincerely,